1. Acceptance of Terms

By accessing or using any service, website, or SMS messaging program operated by Shine Detailing LLC ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, do not use our Service. These Terms constitute a legally binding agreement between you and the Company.

2. Services Provided

Shine Detailing LLC provides professional automotive detailing services and related communications, including appointment scheduling, service reminders, and promotional messaging. Specific service descriptions, pricing, and availability are presented at the point of sale or on our website and are incorporated herein by reference.

3. SMS Messaging Program A2P 10DLC

3.1 Program Description

We operate an A2P (Application-to-Person) 10DLC SMS messaging program registered with major U.S. carriers. Messages may include appointment confirmations and reminders, promotional offers, loyalty program updates, service follow-ups, and important account notices.

3.2 Consent and Opt-In

You must provide explicit, documented consent before receiving marketing SMS messages from us. Consent may be obtained via a web opt-in form with a clear disclosure, a paper sign-up form, or a recorded verbal agreement during a customer service interaction. Consent to receive marketing messages is not a condition of purchasing any goods or services.

3.3 Message Frequency

Message frequency varies based on your interactions with us and your preferences. You will be informed of approximate frequency at the time of opt-in.

3.4 Charges

Standard message and data rates may apply. These charges are determined by your mobile carrier, not by the Company. We recommend checking your mobile plan for details.

3.5 Opt-Out and Help

You may unsubscribe from SMS communications at any time by replying STOP to any message. You will receive a single confirmation and no further messages will be sent unless you re-opt-in. Reply HELP for assistance or contact us at [email protected]. These opt-out mechanisms comply with TCPA requirements and CTIA guidelines.

3.6 Delivery

The Company does not guarantee that SMS messages will be delivered without delays or failures. Delivery issues may arise from factors outside our control, including network outages, carrier filtering, or device incompatibility. The Company shall not be liable for any damages resulting from non-delivery or delayed delivery of messages.

4. Payments and Cancellations

4.1 Payment

Full payment is due at the time of service unless otherwise agreed in writing. We accept major credit/debit cards and other payment methods specified at checkout. All payments are processed by a PCI-DSS compliant third-party processor.

4.2 Cancellation and Rescheduling

Cancellations or reschedules must be made at least 24 hours prior to the scheduled appointment. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee as disclosed at the time of booking.

4.3 Refund Policy

Refund requests must be submitted within 48 hours of service completion. Approved refunds will be processed within 5–10 business days to the original payment method. The Company reserves the right to offer a service redo in lieu of a monetary refund.

5. Customer Obligations

By using our Service, you agree to:

• Provide accurate, current, and complete information when making bookings or submitting forms.

• Ensure your vehicle is accessible and available at the scheduled appointment time.

• Not use our SMS or digital platforms to transmit messages that are unlawful, harassing, defamatory, obscene, or otherwise objectionable.

• Comply with all applicable local, state, and federal laws and regulations in connection with your use of the Service.

• Not attempt to gain unauthorized access to any portion of the Service or its related systems.

6. Intellectual Property

All content included in or made available through the Service, including text, graphics, logos, images, and software, is the property of Shine Detailing LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHINE DETAILING LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Shine Detailing LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana is registered, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall first be submitted to non-binding mediation. If mediation fails, disputes shall be resolved by binding arbitration under the American Arbitration Association Commercial Arbitration Rules, and judgment on the award may be entered in any court of competent jurisdiction. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION.

12. Age Requirement

The Service is intended for users who are 18 years of age or older, or the age of legal majority in their jurisdiction. By using the Service, you represent and warrant that you meet this age requirement.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via our website or direct notification at least 14 days before taking effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by the Company, constitute the entire agreement between you and the Company with respect to the Service, and supersede all prior agreements, representations, and understandings.

16. Contact Information

For questions or concerns regarding these Terms, please contact:

Shine Detailing LLC

Legal / Compliance: [email protected]